Practitioners with a Clinical Will

Privacy Notice


Your privacy is very important to us and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us, in line with current data protection regulations.

This notice sets out what we will do with your personal information from the time of your first use of this website (ClinicalWill.app) or when you register to use ClinicalWill.app, until after our work together has ended.

Michael Toller is registered with the Information Commissioner’s Office as the data controller for Michael Toller Ltd, trading as ClinicalWill.app, registered at Europa House, Goldstone Villas, Hove, BN3 3RQ. Company Number 10901428.

Were are very happy to answer any questions you might have about this notice and you can contact us by emailing support@clinicalwill.app.

This notice was last updated October 2021.

Why we collect your information

The GDPR states that we must have a lawful basis for processing your personal information. There are different lawful bases depending on the stage at which we are processing your information, as follows:

If you are using this website to consider using ClinicalWill.app or if you are currently using ClinicalWill.app, we will collect and process your personal information where it is necessary to satisfy your enquiry in order to establish or fulfil a contract.

UK data protection regulation and the GDPR also makes sure that we look after any sensitive personal information that you may disclose to us appropriately as part of your use of ClinicalWill.app. This type of information is called ‘special category data’. The condition for us processing any special category data is your explicit consent.

How we use your information when you visit this website

We use Salesforce (Heroku) as the content management system for this website. When someone visits this website, we use Salesforce (Heroku) and Google Analytics to collect standard internet log information and details of visitor behaviour patterns, including cookies to help the site work more efficiently.

No user-specific data is collected by us when you visit this website and this information is processed in a way that does not identify anyone. We do not make any attempt to find out the identities of anyone visiting this website.

If you register to use ClinicalWill.app, that information will be processed using Salesforce (Heroku) and sent to us by email.

How we use your information when you register to use ClinicalWill.app

When you register to use ClinicalWill.app, we will collect information to help us satisfy your enquiry or fulfil a contract. This will include your name, email address, telephone number and other relevant information, such as your payment details if you subscribe to the service.

Any information we collect is processed and stored electronically on password protected smartphones, on password protected laptops, and on password protected third-party exchange servers, including Google, Gmail, iCloud, Amazon Web Services, Salesforce (Heroku) and Stripe in accordance with UK data protection regulation, the GDPR and ICO requirements.

You can find more information on the way we process and store information on your behalf when you use ClinicalWill.app in our Data Processing Agreement .

Your rights

We try to be as open as we can be in terms of giving people access to their personal information.

You have a right to ask us to correct or delete your personal information, to limit how we use your personal information, to stop processing your personal information or to transfer your personal information to another person. You also have a right to ask for a copy of any information that we hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at https://ico.org.uk/your-data-matters/.

To make a request for any personal information we may hold about you, please put the request in writing addressing it to support@clinicalwill.app. If you make a request, we will aim to respond within a month of your request.

If you have a complaint about how we handle your personal data please do not hesitate to get in touch with us by emailing us at the address above. We always welcome any suggestions for improving our data protection procedures.

If you want to make a formal complaint about the way we have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to https://ico.org.uk/make-a-complaint.

Consent

By accessing and using this website, or when you register to use ClinicalWill.app, you give consent to the collection and use of information about you as set out in this notice.