1.1. These terms of use (the Terms) tell you the rules that apply to your use of our website, https://clinicalwill.app (our Site), and of the platform made available through our Site (together, our Platform).
1.2. By using our Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Platform.
1.3. If you access our Platform as the nominated Next of Kin or Clinical Trustee of a Practitioner who has subscribed to our Platform, you acknowledge by accessing the Platform that:
1.3.1. the Practitioner is subject to the terms of the Subscriber Agreement, which is available at https://clinicalwill.app/legal;
1.3.2. your right to access the Platform is subject to the Practitioner's compliance with the terms of the Subscriber Agreement;
1.3.3. you undertake to ensure that in your use of the Platform you will do nothing that would, if it were done by the Practitioner, constitute a breach of the Subscriber Agreement.
1.4. We recommend that you print a copy of these Terms for future reference.
2.1. Our Platform is operated by ClinicalWeb.app Ltd (we, us, our). We are a private limited company registered in England and Wales under company number 14131785 and have our registered office at Amelia House, Crescent Road, Worthing, BN11 1RL.
2.2. To contact us, please do so in writing by email at: support@clinicalwill.app
3.1. These Terms refer to the following additional terms, which will also apply to your use of our Platform, being our:
3.2. These additional terms can be found on our Site at https://clinicalwill.app/legal.
4.1. We may amend these Terms from time to time. Every time you wish to use our Platform, please check these Terms to ensure you understand the Terms that apply at that time.
4.2. We may also update and change our Platform from time to time to reflect changes to the products or services listed on our Platform, the needs of our customers and our Platform users' and to our business priorities.
5.1. We do not guarantee that our Platform (or any content on it), will always be available or its use be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons.
5.2. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
5.3. Our Platform is directed to users in the United Kingdom. The content available on or through our Platform may not be appropriate for use or available in other locations. Any person based outside the UK who uses our Platform outside the UK must ensure that doing so does not place them in breach of applicable local laws and regulations applicable, and that such use is permitted under these Terms. Please be aware that use of the Platform is not permitted for users based in the USA and Canada.
6.1. We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2. You may print off copies, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation to content posted on our Platform.
6.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4. Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged.
6.5. You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
6.6. If you print off, copy or download any part of our Platform in breach of these Terms, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
7.1. The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.
7.2. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.
8.1. Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
8.2. We have no control over the content of those sites or resources.
9.1. Whether you are a consumer or a business user:
9.1.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
9.1.2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which are set out in our Subscriber Agreement.
9.2. If you are a business user:
9.2.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it to the extent permitted by law.
9.2.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, our Platform; or
(b) use of or reliance on any content displayed on our Platform.
9.2.3. In particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation; or
(e) any indirect or consequential loss or damage.
10.1. You may use our Platform only for lawful purposes. You may not use our Platform:
10.1.1. in any way that breaches any applicable local, national or international law or regulation;
10.1.2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
10.1.3. for the purpose of harming or attempting to harm any person in any way;
10.1.4. to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, hateful, inflammatory, promotes violence of discrimination on any grounds, infringes any intellectual property rights, promotes illegal activity or is likely to harass, upset, embarrass, alarm or annoy any other person or is otherwise illegal;
10.1.5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
10.1.6. to knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
10.2. You also agree not to access without authority, interfere with, damage or disrupt any part of our Platform, any equipment or network on which our Platform is stored, any software used in the provision of our Platform and/or any equipment or network or software owned or used by any third party.
11.1. We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.
11.2. You must not misuse our Platform by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.
12.1. You may share links to our Platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
12.2. You must not establish a link to our Platform in such a way as to suggest any form of association, approval or endorsement on our part where none exists save with our approval.
12.3. You must not establish a link to our Platform in any website that is not owned by you.
12.4. Our Platform must not be framed on any other Platform.
12.5. We reserve the right to withdraw linking permission without notice.
12.6. The website in which you are linking must comply in all respects with the Acceptable Use standards set out above.
12.7. If you wish to link to or make any use of content on our Platform other than that set out above, please contact us in writing by email at support@clinicalwill.app
13.1. If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
13.2. If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.
These Terms were last updated on 25th February 2026.
If you have any questions, please email support@clinicalwill.app.